This Privacy Policy explains how Language Point 32 processes personal data in connection with course inquiries, enrolment, small-group language lessons, online consultations, and related website use.
We use personal data to respond to enquiries, screen starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare written learning plans, issue progress summaries, process payments, maintain records, operate the website, and meet legal or accounting obligations. For online lessons, we also use technical data to support access and session quality.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and online lesson delivery. Where external providers are used, they are expected to handle data for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, a valid request from a public authority, or to protect our rights, users, staff, or property. We may also share information where needed to resolve disputes, enforce agreements, or respond to lawful claims.
Subject to legal limits, you may ask to access, correct, update, or delete your personal data, or to object to or restrict certain processing. You may also ask us to explain how we use your information in connection with course administration and communication.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records before we respond.
We keep personal data only for as long as needed to manage enquiries, enrolment, teaching, payments, progress review, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer period is needed for accounting, contractual, or legal reasons.
When this policy is updated, the revised version will apply from the stated effective date. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment and billing details, attendance information, lesson participation notes, progress summaries, and technical data such as device, browser, and basic usage information when the website or online lessons are used.
We receive data from website forms, email, phone calls, online consultations, booking and enrolment communications, payment transactions, lesson activity, and information created during course administration, such as group matching, written learning plans, and periodic progress summaries.
Our site may use essential cookies for security and core functionality, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
You can usually control cookies through your browser settings and, where available, site-level preferences. If cookies are disabled, some features may not work as intended, including form handling, session continuity, or basic analytics used to maintain the service.
